Senior Support Engineers, Senior- Security (3x)- Singapore, Hong Kong and Korea
Our client is an IT Multinational company, providing the security systems services to the customers in the various industry. They are looking for 3 Senior Support Engineers to be based in their Singapore, Hong Kong and Korea office.
Serve as first contact for technical support issues, to provide the best possible customer service to the company’s most important customers, to support a small set of customers.
Lead escalation response, manage the logistical aspects of any events, on-sites, or remotely attended customer facing events in order to fulfill Platinum Plus agreement obligations.
Travel to customer sites to expedite problem resolution, provide visibility, facilitate communication and project manage initiatives.
Will be based in proximity to their customers to build relationships through face-to-face interactions and onsite assistance. Develop ongoing relationship with customer and become their advocate.
Manage the status and internal and customer communications of service requests, product requests, defects, customer project plans, etc.
Conduct regular reviews (at least quarterly) of service delivery quality, industry threat assessments and solicit feedback on service delivery and product capabilities and quality.
Work with the field to develop sales activities.
To mentor the more junior members of the Technical Support team and help them develop their technical and customer interaction skills.
A degree holder in Computer Science, IT, Engineering or Equivalent with min 10 years of related experience. Desired security network, systems related professional certifications are a plus;
Demonstrated proficiency with security as it relates to several of the following: Intrusion Detection; Security tools and technologies; Firewall, VPN, IDS and related network security design and implementation; Strong endpoint security experience, including network design, implementation, and management;
Linux, Unix System administration, TCP/IP, DNS, and troubleshooting experience.C/C++, Java, Ruby experience.
Network technologies (firewalls, routers, switches) and protocols (TCP/IP, DNS, LDAP etc.).
Packet trace analysis, HTML, scripting and programming experience are desirable, but not necessary.
Those interested, please send your profile to email@example.com. We regret to inform that only shortlisted candidate will be notified.